Terms of Service

By accessing the St. Matrix School website, enrolling a student, using our school management software, or using our communication services, you agree to these Terms of Service.

These terms apply to students, parents, guardians, staff, and other authorized users of St. Matrix School services.

If you do not agree with these terms, please do not use the applicable services.

St. Matrix School may update these terms from time to time. Updated terms may be published on the School website or communicated through appropriate School communication channels.

Educational Levels: St. Matrix School provides educational programs for children from Playgroup, Nursery, and Kindergarten (KG) through Class 5.

Curriculum: The School provides age-appropriate educational programs designed to support the academic, social, emotional, and overall development of students.

Teaching and Learning: Educational services may include classroom teaching, activities, assignments, assessments, digital resources, and other learning methods appropriate to the student's level.

Assessment: Student progress may be evaluated through examinations, assessments, assignments, activities, attendance, and other academic methods.

Progress Reports: Parents or guardians may receive information about their child's academic progress, attendance, activities, and other School-related matters.

Attendance: Regular attendance and punctuality are expected to support the student's learning and development.

Parents and guardians are responsible for providing accurate and up-to-date information to the School.

Parents and guardians agree to:

• Provide accurate student and parent/guardian information.
• Inform the School about changes to contact or emergency information.
• Ensure regular attendance and punctuality.
• Support the student's educational activities and assignments.
• Pay applicable School fees according to the prescribed schedule.
• Follow applicable School policies and procedures.
• Attend parent-teacher meetings where required.
• Maintain respectful communication with teachers and School staff.

Students are expected to follow age-appropriate School rules and behavioral standards.

• Attend School regularly and arrive on time.
• Respect teachers, staff, fellow students, and visitors.
• Follow classroom and School rules.
• Complete assigned academic work as appropriate to their educational level.
• Take reasonable care of School property.
• Maintain appropriate behavior within the School.

St. Matrix School expects students, parents, guardians, and staff to maintain respectful and appropriate conduct.

• Respect teachers, staff, students, and visitors.
• No bullying, harassment, or threatening behavior.
• No discriminatory, abusive, or offensive behavior.
• No intentional damage to School property.
• No inappropriate or offensive communication.
• Compliance with applicable School rules and policies.

Violations may result in appropriate action according to School policies and applicable requirements.

Parents or guardians are responsible for providing accurate health and emergency information relevant to their child.

• Parents should inform the School about relevant medical or emergency information.
• Children who are unwell should remain at home where appropriate to protect the health of other students.
• Medication may only be administered by the School where permitted by applicable School procedures and authorization.
• Parents should maintain current emergency contact information.

The School may take reasonable steps during an emergency to protect the safety and well-being of students.

School fees and applicable charges are communicated to parents or guardians through the School's established communication channels.

Parents or guardians are responsible for paying applicable fees within the specified payment schedule.

• Fees should be paid according to the prescribed schedule.
• Applicable late payment charges may apply according to School policy.
• Refunds, where applicable, will be handled according to the School's applicable fee and refund policy.
• Parents should retain payment confirmations and transaction records.

St. Matrix School may provide access to digital school management software or online services for authorized parents, guardians, staff, and other users.

These services may include student information, attendance, academic information, notices, fee information, communication, and other School-related features.

Users must provide accurate information and must not misuse, copy, modify, interfere with, or attempt to gain unauthorized access to the School's software or systems.

Access to certain features may be restricted based on the user's role, authorization, or relationship with the School.

St. Matrix School may use WhatsApp Business services, including the WhatsApp Business Platform/API, as a communication channel for legitimate School-related purposes.

WhatsApp may be used for:

• School announcements and notices
• Holiday and event notifications
• Attendance-related notifications
• Examination and academic updates
• Fee and payment reminders
• Parent communication
• Administrative notifications
• Responses to School-related inquiries

WhatsApp is used as a communication channel to help the School provide timely School-related information to parents, guardians, and other authorized recipients.

Personal information is collected and processed in accordance with our Privacy Policy.

The School may process information necessary for educational, administrative, communication, safety, and legal purposes.

We do not sell or rent personal information to third parties for monetary gain.

For complete information regarding data collection, use, WhatsApp communication, security, retention, and privacy rights, please refer to our Privacy Policy.

Where the School provides an online account or login, users are responsible for maintaining the confidentiality of their login credentials.

• Do not share passwords or authentication credentials.
• Use only your authorized account.
• Notify the School of suspected unauthorized access.
• Do not attempt to access another user's account.
• Do not attempt to bypass security controls.

The School may temporarily suspend access where necessary for security, maintenance, misuse prevention, or other legitimate reasons.

Users must use the School website, software, and communication services only for lawful and legitimate purposes.

Users must not:

• Attempt unauthorized access to School systems.
• Introduce malicious software or harmful code.
• Interfere with the operation or security of the services.
• Use School communication services for spam or abusive messages.
• Impersonate another person or School representative.
• Use School systems for unlawful activities.

Content available on the St. Matrix School website, including text, graphics, logos, images, designs, and other materials, may be owned by or licensed to the School.

Users may not reproduce, modify, distribute, sell, or commercially exploit School content without appropriate authorization.

School events and activities may be photographed or recorded for educational, documentation, or promotional purposes where appropriate.

Where consent is required, the School will seek appropriate consent from parents or guardians before using a student's image or media for applicable purposes.

We aim to keep our website and digital services available and reliable. However, services may occasionally be unavailable due to maintenance, technical problems, internet connectivity, third-party services, or other circumstances beyond our reasonable control.

The School does not guarantee uninterrupted availability of its website, software, or messaging services.

To the extent permitted by applicable law, St. Matrix School will not be responsible for losses caused by circumstances beyond its reasonable control.

This may include temporary website outages, internet connectivity problems, third-party service interruptions, delayed electronic messages, or technical failures.

Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Parents or guardians may request withdrawal of a student according to the School's applicable withdrawal procedures.

The School may restrict or terminate access to digital services where there is misuse, unauthorized access, security concerns, or violation of these terms.

Applicable outstanding fees and administrative requirements may need to be completed according to School policy before withdrawal procedures are finalized.

These Terms of Service are governed by the applicable laws of India.

Any dispute relating to these terms or the use of School services will be addressed through appropriate discussion and, where necessary, through the applicable legal process.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

St. Matrix School may update these Terms of Service when necessary to reflect changes in School services, technology, policies, or applicable legal requirements.

Updated terms will be published on the School website or communicated through appropriate channels.

Last Updated: September 8, 2026